Question 1

Shipping & Delivery Info

Accepted Answer

We offer free shipping on orders over $200 within Australia. International shipping available. Orders ship within 5 business days.

Question 2

Returns & Exchanges Policy

Accepted Answer

Not quite right? You have 30 days to return or exchange your jewellery. Items must be unworn and in original packaging. Excludes earrings and final sale items.

Question 3

Jewellery Care Instructions

Accepted Answer

Your Sorelle Stories jewellery is crafted with care and designed to be cherished for years to come. To keep your pieces as luminous as the day you received them, we recommend the following gentle care practices:
1. Wear with Love, Handle with Care
·         Put your jewellery on last when dressing and remove it first when undressing.
·         Avoid contact with cosmetics, perfumes, lotions, and hair products as these can dull or damage delicate surfaces.
2. Avoid Exposure to Moisture & Chemicals
·         Remove jewellery before swimming, bathing, exercising, or washing hands.
·         Salt water, chlorine, and sweat can all accelerate tarnishing and wear.
·         Dry pieces carefully to limit wear caused by moisture. 
3. Store Thoughtfully
·         Keep pieces in a dry, cool place away from direct sunlight.
·         Store items individually in the soft pouch or box provided to avoid scratches and tangling.
4. Clean Gently
·         Wipe jewellery regularly with a soft, lint-free cloth to restore its shine.
·         For stubborn residue, gently use lukewarm water and a mild, non-chemical soap; pat completely dry with a soft cloth.
·         Avoid ultrasonic cleaners or harsh chemicals, especially on pieces containing natural gemstones or pearls.
5. Treat Vermeil & Plated Pieces Kindly
·         Gold vermeil and gold-plated jewellery require extra care. Their delicate coating can wear over time.
·         Avoid friction and abrasion (e.g., stacking with other pieces) to preserve the finish.
6. Let Your Jewellery Rest
·         Your jewellery deserves rest days! Rotate your collection to minimise wear on individual favourites.

Question 4

Our Materials

Accepted Answer

At Sorelle Stories, we want to provide options to our beautiful customers, to fit every budget and style. We have pieces that are gold-filled, and pieces that are gold vermeil.
To learn more about the differences – read our blog post about quality materials. 
Why Gold Filled? 
At Sorelle Stories, we believe your jewellery should last beautifully through life’s big and small moments. That’s why we often choose gold filled as one of our core materials—it offers the perfect balance of luxury, durability, and value.
What is Gold Filled?
Gold filled jewellery features a thick layer of genuine gold, pressure-bonded to a high-quality base metal (typically jeweller’s brass). It contains up to 100 times more gold than traditional gold plating, making it a superior option for everyday wear.
Why It’s So Special:
·         Long-Lasting: Gold filled pieces can last years (even decades) with proper care, resisting tarnishing far better than gold-plated alternatives.
·         Hypoallergenic Friendly: Many people who are sensitive to certain metals find gold filled jewellery to be gentle and safe to wear.
·         Affordable Luxury: You get the warmth and elegance of solid gold without the hefty price tag.
·         Perfect for Daily Wear: Gold filled jewellery is perfect for your layered looks and signature pieces you never want to take off.
We adore gold filled because it aligns with our vision of creating beautiful, meaningful, and practical jewellery that tells your story for years to come.

Question 5

Sizing Guide

Accepted Answer

View our detailed sizing chart on each product page to ensure the perfect fit.

Question 6

Customer Service Info

Accepted Answer

Need help? Email sorellestoriessydney@gmail.com (mailto:sorellestoriessydney@gmail.com)and we’ll respond within 24 hours.

Free shipping for orders over $200 Australia-wide.

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