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1. Overview

These Terms of Service (“Terms”) govern your access to and use of our website and services, including the purchase of jewellery products from us, [Business Name] (“we,” “us,” or “our”). By accessing our site or purchasing our products, you agree to be bound by these Terms and our Privacy Policy.

2. Products and Orders

- All products are subject to availability.

- We strive to display product images and descriptions as accurately as possible, though natural variations may occur.

- Placing an order constitutes an offer to purchase, which we may accept or reject at our discretion.

3. Pricing and Payment

- All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

- Payment must be made in full at the time of order via accepted payment methods on our website or in-store.

4. Shipping and Delivery

- We offer shipping within Australia (and internationally, where applicable).

- Estimated delivery times are provided as a guide only. We are not liable for delays outside our control.

- Risk in the goods passes to you upon delivery.

5. Refunds and Returns

We comply with the Australian Consumer Law, which guarantees that goods will be of acceptable quality, match their description, and be fit for purpose.

 

You are entitled to a refund, repair, or replacement if:

- The item is faulty or damaged upon arrival.

- The item is not as described or does not match the sample or demonstration model.

- The item is unsafe or otherwise breaches a consumer guarantee.

 

You are not entitled to a refund if:

- You change your mind.

- You purchased the wrong item, size, or style.

- The item was damaged due to misuse, accident, or failure to follow care instructions.

 

Return Conditions:

- Contact us at sorellestoriessydney@gmail.com within 14 days of receiving your item.

- Items must be returned unused, unworn, and in original packaging with proof of purchase.

- We may request photos or evidence of the issue before processing your return.

- Return shipping costs are your responsibility unless the item is faulty or incorrect.

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Exclusions:

Due to hygiene reasons, we do not accept returns on earrings unless faulty.

6. Care Instructions

Please follow the care guide provided with your jewellery. We are not responsible for damage resulting from misuse, exposure to chemicals, or lack of proper maintenance.

7. Custom and Made-to-Order Items

Custom or made-to-order items are non-refundable and cannot be exchanged unless they are faulty or do not meet the consumer guarantees under ACL.

8. Intellectual Property

All content on our website and social media, including product designs, branding, images, and text, is the property of [Business Name] and may not be used without permission.

9. Limitation of Liability

To the extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website or purchase of our products, except as provided by the Australian Consumer Law.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on our website with the revised effective date. Continued use of our services after updates constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in accordance with NSW law.

Need Help?

For assistance, please contact us at sorellestoriessydney@gmail.com